The AI Revolution in Customer Service and Support (Early Release)（Ross Smith & Emily McKeon & Mayte Cubino Gonzalez）（Addison Wesley 2024）

  • 书名：The AI Revolution in Customer Service and Support (Early Release)
  • 出版社：Addison Wesley
  • 作者：Ross Smith & Emily McKeon & Mayte Cubino Gonzalez
  • 出版年份：2024
  • 电子书格式： epub
  • 简介：Dive into the future of customer service with “The AI Revolution in Customer Service and Support.” This early release explores how artificial intelligence is transforming support interactions, enhancing efficiency, and personalizing experiences. Learn about AI-powered chatbots, intelligent automation, sentiment analysis, and predictive support. Discover strategies for successful AI implementation, ethical considerations, and the evolving role of human agents in the age of AI. Ideal for customer service professionals, business leaders, and tech enthusiasts seeking to understand and leverage the power of AI in support.
  • ISBN：9780138286521, 01382
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