Difficult Conversations How to Discuss What Matters Most; Third Edition（Douglas Stone; Bruce Patton; Sheila Heen）（Penguin Publishing Group 2023）

  • 书名：Difficult Conversations: How to Discuss What Matters Most; Third Edition
  • 出版社：Penguin Publishing Group
  • 作者：Douglas Stone; Bruce Patton; Sheila Heen
  • 出版年份：2023
  • 电子书格式： epub
  • 简介：Dive deep into the art of navigating difficult conversations with this comprehensive guide, “Difficult Conversations.” Written by renowned experts Douglas Stone, Bruce Patton, and Sheila Heen, the book’s third edition provides actionable strategies and frameworks for effectively addressing sensitive topics. From conflict resolution to improving communication, this book empowers readers to tackle challenges head-on, fostering healthier relationships and achieving better outcomes in personal and professional settings. Learn crucial techniques for preparing for conversations, managing emotions, actively listening, and creating a safe space for constructive dialogue. Perfect for anyone seeking to improve their communication skills and navigate challenging interactions with confidence and empathy.
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